The information age is rapidly evolving into a knowledge-based economy. While the short-lived "information age" largely applied industrial-age efficiency concepts to information technology, the knowledge age will focus on using people, knowledge, and information technology for organizational effectiveness.
While most companies still organize and automate work from a functional context, the number of companies viewing processes from a collaborative perspective is increasing rapidly. With this perspective, teams are responsible for completion of an entire process from end to end. Companies maintain knowledge repositories both for sharing content and for managing, automating, and continuously improving their processes.
It is this influence of knowledge management on business processes and on the increase of cross-functional collaboration in organizations that will be explored in this talk. The talk will also address the difficulties in embracing the knowledge economy, the backlash against business process re-engineering, and the new focus on value and quality instead of efficiency.
Connie Moore is currently a Vice President with Giga Information Group.
She joined BIS Strategic Decisions in 1990. (BIS was acquired by Giga in 1995.) Moore worked for BIS for four years in the UK managing the European Consulting practice in IT, then moved back to the US where she assumed responsibility for workflow and document management as an industry analyst.
Before joining BIS, Moore was Vice President of Product Marketing for TDC, which is now owned by Banctec. Prior to that she was a Consulting Manager with Andersen Consulting in Washington DC. Moore has also held management positions with Wang and Mathematica. She has an MBA from George Washington Univ. and a BA from East Carolina. She is currently a Director of AIIM.